Question 1

What services do you offer?

Accepted Answer

Doctor Electric offers a comprehensive range of residential electrical services in the Rochester area, ensuring your home is both safe and efficiently powered. Key services include electrical repairs to address any home electrical issues, electrical upgrades such as panel upgrades and code compliance adjustments, interior installations like fixture upgrades, and exterior installations for landscape lighting[0]. Additionally, we specialize in installing whole house backup generators to protect your home from power outages[0].

Our services come with a 100% satisfaction guarantee, underlined by our commitment to straightforward pricing and high-quality materials[0]. For more detail or to schedule a service, visit [our website](https://doctorelectricservices.com/) or call us at 585-428-9198.

Question 2

What payment methods do you accept?

Accepted Answer

Doctor Electric accepts various payment methods to make your experience as convenient as possible. We accept checks and major credit cards for all transactions. Additionally, we offer 0% financing for 6 months through Greensky Financial to provide financial flexibility for our customers[0]. With our diverse payment options, you can choose what works best for you. To schedule a service or learn more, feel free to contact us at 585-428-9198 or visit our website.

Question 3

What licenses and certifications does your company hold?

Accepted Answer

Doctor Electric is fully licensed and insured, ensuring that all work meets the highest safety standards and complies with local electrical codes. This certification is a testament to our commitment to providing reliable and professional electrical services in the Rochester area[1]. Our team comprises master licensed electricians, demonstrating expertise in a wide range of electrical installations and repairs[0]. Furthermore, our strong dedication to safety is highlighted through a comprehensive safety inspection offered to new customers and those who join our Home Protection Plan[2].

To experience our certified services, please contact us at 585-428-9198 or visit our [website](https://doctorelectricservices.com/) to schedule an appointment with our expert team.

Question 4

What is your service guarantee?

Accepted Answer

Doctor Electric offers a comprehensive guarantee to ensure complete customer satisfaction. We confidently provide a 100% satisfaction guarantee on all services. If a repair fails within the first year, we will fix it at no additional cost. Moreover, our workmanship on electrical panels and main service replacements comes with a 5-year guarantee. Additionally, if our electricians smoke, swear, or fail to wear shoe covers, or if they leave a mess, you receive a 20% discount[0].

For unmatched service and quality, consider scheduling a call with us today at 585-428-9198 or visiting our website.

Question 5

What is your process for handling large or complex projects?

Accepted Answer

At Doctor Electric, we excel in managing large and complex projects with precision and expertise. Our approach begins with understanding your unique needs to tailor solutions effectively. We ensure transparency and open communication throughout the project, providing detailed estimates upfront to avoid surprises[2].

Our seasoned team members, as praised by happy customer David P., are known for being "very responsive, detailed and thorough," ensuring projects are executed with the utmost professionalism[1]. Additionally, we meet all necessary safety and regulatory standards to assure a secure and code-compliant service[0].

Contact us today at 585-428-9198 or visit [Doctor Electric's website](https://doctorelectricservices.com/) to discuss your next project. Experience the excellence that our customers highly recommend!

Question 6

What is your policy on subcontractors?

Accepted Answer

Unfortunately, the files do not contain specific information about Doctor Electric's policy on subcontractors. For the most accurate and detailed information, I suggest contacting Doctor Electric directly at 585-428-9198 or visiting their website at [doctorelectricservices.com](https://doctorelectricservices.com/). Their team is highly responsive and can provide the insights you need regarding subcontractors or any other queries you might have.

Question 7

What areas do you serve?

Accepted Answer

Doctor Electric proudly serves the entire Rochester area and Monroe County, including key towns such as Webster, Pittsford, Irondequoit, Brighton, Henrietta, Greece, Gates, and Chili[0]. Our service reach ensures that residents throughout these areas can access our expert residential electrical services. If you appreciate fast, reliable, and professional electrical service, we are ready to exceed your expectations. Call us today at 585-428-9198 to schedule an appointment and experience our exceptional service firsthand[0].

Question 8

How much do your services cost?

Accepted Answer

At Doctor Electric, our pricing is straightforward and designed to provide transparency and value. For more extensive services like electrical panel upgrades, prices typically range from $2,000 to $4,000+, depending on factors such as the amperage needed, existing wiring condition, permits, and installation complexity[0].

We follow a StraightForward Pricing® model, ensuring that you see the exact cost before any work begins. This transparency helps eliminate surprises, allowing you to focus on getting the service you need[1].

Discover the benefits of our pricing system by calling us at 585-428-9198 or visiting our website today[1].

Question 9

How do you stay up-to-date with industry standards and technology?

Accepted Answer

Doctor Electric stays current with industry standards and technological advancements through continuous training and certifications. They are committed to providing high-quality services by ensuring their team of electricians is fully licensed and meets Rochester's electrical codes[0]. Additionally, Doctor Electric offers a 25-point safety inspection with their services to ensure compliance and safety[3].

Customers often commend their professionalism and thorough approach. Timothy C. appreciated how Doctor Electric discovered unsafe wiring not up to code and rectified it, ensuring safety[1].

For the latest upgrades and installations, trust Doctor Electric to keep your home safe and efficient. Contact them at 585-428-9198 or visit their website[2].

Question 10

How do you handle customer complaints?

Accepted Answer

Doctor Electric is deeply committed to providing exceptional customer service, which includes handling complaints effectively. We operate with a 100% satisfaction guarantee, ensuring every customer is pleased with our services. Should a complaint arise, our approach emphasizes professionalism and courtesy, with a real person answering calls round-the-clock[0]. We handle each concern promptly, ensuring that expert electricians address any issues with respect and thoroughness.

Satisfied customers have praised our team's responsiveness and ability to resolve issues efficiently. Gerard J. P. has noted the “friendly, timely, and efficient service” he received, which underscores our dedication to maintaining high service standards[1]. For further assistance, reach us at 585-428-9198.

Question 11

How do you ensure the safety and cleanliness of the worksite?

Accepted Answer

At Doctor Electric, we prioritize safety and cleanliness at every worksite. Our licensed electricians are committed to maintaining high standards of safety and cleanliness, ensured through multiple protocols. These include using personal protective equipment, conducting a complimentary 25-point safety inspection for new customers and Home Protection Plan members, and maintaining clean work areas as part of our service guarantee[2][5].

Our clients consistently commend our professionalism and safety standards. Dana P. highlighted how our team reassured her about the condition of her electrical system without any safety issues[3]. Stacy S. appreciated our thorough safety check-up and professionalism[4].

We are dedicated to providing safe, reliable, and clean electrical services. To experience our exceptional standards, contact Doctor Electric at 585-428-9198 or visit our website to schedule an appointment[1][0].

Question 12

How can I schedule a service appointment?

Accepted Answer

To schedule a service appointment with Doctor Electric, you can simply contact them via phone at **585-428-9198** or through their website by filling out the appointment request form[0]. Customers have praised the professionalism and punctuality of Doctor Electric's services. Stacy S., for example, shared a positive experience highlighting the quick estimate and thorough service provided by Colton, one of the skilled electricians[1]. Don't hesitate to reach out to Doctor Electric for all your electrical needs, ensuring timely and expert assistance that prioritizes customer satisfaction.

Question 13

How can I get in touch with your office?

Accepted Answer

To get in touch with Doctor Electric, you can call us at 585-428-9198. We are located at 3240 Chili Ave STE C8, Rochester, NY 14624. Alternatively, you can visit our website at [doctorelectricservices.com](https://doctorelectricservices.com/) for more information and to contact us through our online form. We look forward to assisting you with your electrical needs!

Question 14

Do you provide after-hours service?

Accepted Answer

Yes, Doctor Electric provides after-hours service. You can rely on our 24/7 emergency electrical service to address your needs whenever they arise. Whether it's a broken circuit breaker or a faulty switch, our trained electricians deliver courteous and professional service around the clock, ensuring your peace of mind[0].

Question 15

Do you provide a written estimate before starting work?

Accepted Answer

Yes, Doctor Electric provides a written estimate before starting any work. We ensure transparency and clarity by offering straightforward pricing options, which means you'll know the price and your options before we begin any project[0]. Our commitment to honesty in providing accurate estimates is echoed in our customers' reviews. For example, Kurt Z. appreciated our "careful and honest estimate" that helped him make informed decisions about his electrical projects[1].

To experience this transparent service, call us at 585-428-9198 or visit our website at [Doctor Electric](https://doctorelectricservices.com/).

Question 16

Do you provide a warranty on the materials you use?

Accepted Answer

Yes, Doctor Electric provides a comprehensive warranty on the materials we use. We guarantee that all materials will be as specified and up to the code in your area. Additionally, the equipment and fixtures we supply and install are guaranteed to perform as stated. If any equipment or fixture fails during normal use in the first year, we will repair or replace it at no cost to you[0].

Choose Doctor Electric for peace of mind, knowing your electrical needs are covered by trusted professionals. Contact us today at 585-428-9198 or visit our website to schedule your service[0].

Question 17

Do you offer emergency services?

Accepted Answer

Yes, Doctor Electric offers emergency services 24/7 to handle urgent electrical issues like broken circuit breakers and faulty switches[0]. Our priority is your safety and peace of mind, which is why our highly trained professionals are available around the clock to tackle any electrical emergency you might face. Furthermore, our customers appreciate our thorough service and professionalism, as Stacy S. noted when she recommended Doctor Electric for punctuality and professionalism[1]. Don't wait—call us anytime at 585-428-9198 for immediate assistance.

Question 18

Do you offer any discounts or packages?

Accepted Answer

Doctor Electric offers several attractive discounts and packages. Through our Home Protection Plan, members enjoy a 10% discount on electrical products and services that comply with National Fire Protection Association standards. We also provide special discount offers throughout the year[1]. Additionally, by signing up for our newsletter, you can receive exclusive coupon offers[1].

Happy customer Dennis S. praised our yearly plan, highlighting discounts and the availability of 18-month interest-free financing[0]. Reach out to us at 585-428-9198 or visit our website to explore these options further[1].

Question 19

Can I request a specific technician for my service?

Accepted Answer

Yes, at Doctor Electric, you can indeed request a specific technician for your service. This personalized approach ensures that customers have the preferred professional attending to their electrical needs, contributing to a more satisfying experience. Doctor Electric prides itself on its team of residential electricians who combine technical expertise with exceptional people skills, as praised by customers like Gerard J. P., who noted the "very friendly, timely, efficient service" offered by technician Matt Coccia[0]. If you want to request a particular technician, we're eager to accommodate your preferences. Please feel free to call us at 585-428-9198 to schedule your appointment and discuss your specific service needs.

Question 20

Can I change my service appointment after booking?

Accepted Answer

Yes, you can change your service appointment after booking with Doctor Electric. Simply contact them directly at 585-428-9198 to discuss your scheduling needs and make adjustments. Doctor Electric is committed to providing a flexible service experience and accommodating customer preferences whenever possible. While specific policy details about appointment changes were not found in the documents, the company's emphasis on outstanding customer service suggests a willingness to assist with rescheduling as needed[0].

Question 21

Are there any additional fees I should be aware of?

Accepted Answer

Doctor Electric is committed to transparency and ensuring you know exactly what to expect with no hidden fees. We provide a StraightForward Pricing® guarantee, which means you'll approve the cost upfront with a step-by-step walkthrough of our pricing before any work begins, ensuring there are no surprises at the end[0]. This approach has been praised by customers like David P., who found the pricing honest and without unexpected charges[1]. If you're interested in learning more about how our structured pricing can work for you, please contact us at 585-428-9198 or visit our [website](https://doctorelectricservices.com/).

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